We do not currently offer refunds unless your order was not fulfilled due to an error on our end, but please email us if there is an issue with your order. We will do our best to remedy it.
If an item is you received is damaged or has gone bad, let us know and we will issue a refund for that particular item.
Contact email addresses are:
Customers may order for the upcoming week as long as we have your order by 5PM Pacific Time one day before your area’s delivery day if you are in California and by 8PM Eastern Time *two* days before your area’s delivery if you are on the East Coast.
For California ordering, it’s helpful if you can place your order at least one and a half days before your scheduled delivery day (for example, by 9pm on Monday for Wednesday delivery, or by 9pm on Thursday for Saturday delivery). If we have unsold boxes available at 9am the day before a scheduled delivery, we open ordering to the waitlist and close it as soon as we are sold out of boxes.
All orders are packaged and shipped according to location:
- San Francisco on Wednesdays, Fridays, and Saturdays
- Oakland and Berkeley on Wednesdays and Saturdays
- Alameda on Saturdays
- Kensington and Albany on Wednesdays and Saturdays
- NYC on Saturdays
Customers do not need to be home to accept delivery. Drivers will use their judgment to decide whether it’s safe to leave your box without someone to accept, unless you’ve given delivery instructions. We will notify you when your box has been delivered to your specified location with a text or phone call.
If you have any special delivery instructions or a specific need, please enter these in the “Notes to the Farmer” section of your checkout form.
Likewise, if you do not want your farm box left at your specified delivery address in the case no one is available to receive it upon delivery, please let us know in the “Notes to the Farmer” section of your checkout form.
We offer several public and private pickup locations in:
- San Francisco on Wednesdays, Fridays, and Saturdays
- Oakland on Wednesdays and Saturdays
- Berkeley on Wednesdays
- Brooklyn on Saturdays
Pickup at public sites will be in the time window stated for each location; please do not assume someone will be there to hand off your order after hours unless previously arranged. No refunds will be given for late arrivals or boxes not picked up.
For public pickup locations that do not list a time for pickup, the delivery driver or location host will alert you when your box is ready to be picked up. Please provide a cell phone number as your contact number so the driver or pickup host can text you when your order is ready. If you do not have a cell phone number, you must give explicit instructions for how you’d like to be notified in the “Notes to the Farmer” section of your order form.
Please only choose pickup locations listed as Private if you know the person hosting the pickup, as we do not operate those pickup sites and cannot offer support for your pickup should issues arise.
When we run out of an item on the farm for our boxes, it will be replaced or substituted with another item that we offer or we will increase the quantity of another item in the box. Please know that substitutions are quite common and you may not receive every particular item listed in the flyer.
The description we send out is an idea of what will be in the box, and there will often be some variation around the theme.
We are not able to fulfill specific requests for substitutions for items you don’t wish to receive.
STORAGE and FOOD SAFETY
From the time of delivery or pickup, the condition and consumption of the products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products following delivery. We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.
Continuous Subscriptions: When you register for a farm box continuous subscription (not the week by week ordering form), you expressly acknowledge and agree that Martin Bournhonesque/Martin’s Farm to Table is authorized to charge you on a weekly basis for your farm box subscription (in addition to any other applicable taxes or other charges) for as long as your farm box subscription continues, and your farm box is continuous until you cancel it or we suspend or stop providing access to the sites or products.
By using this service, you acknowledge that the delivery date, pickup locations, and pickup times in your area are subject to change. We will inform you of any changes to service via email.
PAUSING or CANCELLING your Subscription
You may cancel or pause your weekly box as long as we have your notice of cancellation (via email to [email protected]) 2 (TWO) full days before your scheduled delivery date. Please email with “CANCEL SUBSCRIPTION” or “PAUSE SUBSCRIPTION” in the subject.
Pause or cancel requests must be received by:
- Monday at 5pm for Wednesday delivery
- Wednesday at 5pm for Friday delivery
- Thursday at 5pm for Saturday delivery
Adding On to your Subscription
You may add on to your weekly farm box subscription via the subscription add-on form so long as your order is placed before 5pm the evening before scheduled delivery or pickup.